Who we are
We’re a forward-thinking, customer-focused company that believes in empowering our team to make an impact. Our approach is simple: work hard, bring your best self, and create meaningful connections with our customers. We value innovation, collaboration, and a commitment to excellence in everything we do.
Join us to be part of something extraordinary – we can’t wait to meet you!
Role description
As our Customer Success Manager, you’ll be the driving force behind building lasting relationships with our customers, ensuring they achieve their goals and unlocking growth opportunities. You’ll act as a trusted advisor, guiding customers through our platform while providing strategic insights to maximize their success.
This role combines the art of relationship building with the science of data analysis. You’ll manage a portfolio of customers by tracking their health scores and identifying trends. You’ll implement actionable plans to drive retention, satisfaction, and revenue growth.
You’ll work autonomously while collaborating with teams like Product, Sales, Operations, and Marketing to maximize customer value. Your ability to communicate effectively, think strategically, and deliver solutions will make you a key player in our team.
The ideal candidate is a B2B SaaS professional with a deep understanding of customer success metrics and data-driven decision-making and someone who thrives on turning challenges into actionable solutions.
Ready to make an impact and grow with us? Apply now to join the Ambassify team!
What you’ll do
Daily Responsibilities:
- Take full ownership of your customer portfolio, driving customer satisfaction and retention.
- Track key SaaS metrics (ARR, NRR, churn, expansion revenue, retention rates, etc.) to identify risks and opportunities
- Analyze client data to identify growth opportunities in revenue generation and customer retention.
- Provide exceptional day-to-day support to our customers.
- Write engaging and helpful articles to guide customers through our platform.
Strategic Responsibilities:
- Collaborate with Steering Committees to provide actionable insights and strategic advice.
- Track and monitor customer health scores, creating action plans to improve and sustain them.
- Be a powerhouse contributor to our Product Team, offering customer-driven insights to improve our platform.
- Organize impactful customer events, with full control over budgets and logistics.
Project Management:
- Plan and execute projects on monthly and quarterly timelines.
- Take full responsibility for processes and projects, ensuring their success from start to finish.
What we’re looking for:
We’re seeking someone with a mix of hard skills, soft skills, and an unbeatable work ethic.
Key Skills:
- Minimum 2 years of experience in B2B SaaS as a Customer Success Manager
- Strong analytical and communication skills
- Tech-savvy and adaptable to new tools
- Punctual, prepared, and proactive
- Coachable, detail-oriented, and willing to go the extra mile
Languages:
- French: Native proficiency.
- English: Professional proficiency.
*our main language at Ambassify is English - Dutch: A bonus.
What sets you apart
- You’re solution-oriented and thrive in autonomous work environments.
- You communicate effectively in presentations, webinars, and one-on-one settings.
- You’re not just part of the team – you add value by bringing strategic insights and innovative ideas to the table.
- You focus on keeping things simple yet effective, avoiding unnecessary complexity.
Why you’ll love this role
- You’ll be instrumental in creating long-term partnerships with our customers, ensuring they have all the tools they need to succeed.
- You’ll have the opportunity to grow, contribute, and truly make this role your own.
- You’ll work with a team that values collaboration, positivity, and innovation.
Why join us?
- Growth Opportunity: Be part of a rapidly expanding company where your work will directly impact our growth.
- Collaborative Culture: Work with a team that values open communication, shared goals, and mutual support.
- Learning and Development: We invest in our people and provide resources for ongoing professional growth.
- Competitive Compensation: Attractive base salary, performance-based bonuses, and comprehensive benefits such as group insurance, a flex reward plan, corporate volunteering, flexible working hours, and meal vouchers.
The Ambassify spirit: are you on board?
We're the right fit for you if you:
- Feel comfortable working in a hybrid environment.
- Thrive in a culture of trust with minimal barriers, allowing you to plan ahead and take ownership.
- Value original thinking and innovation in your work.
- Prefer a dynamic workplace that prioritizes getting things done over bureaucracy.
- Focus on achieving the right outcomes, embracing flexibility and continuous improvement.
It’s essential for us that everyone feels safe, included, and welcome. That’s why we put extra care into organizing team events or days at the office: having that time to create personal bonds works wonders.
Want to learn more about our customers?
