Introduction

Österreichische Post, headquartered in Vienna, Austria, is a leading postal services provider serving customers across Austria and other European countries. With a strong presence in its home country, Österreichische Post also offers its services to international clients, including individuals, businesses, and e-commerce platforms. As an organization that embraces digital transformation, Österreichische Post recognizes the importance of social media marketing to expand its reach and connect with its diverse audience.

Before: The Challenges of Social Media Marketing

On social media, Österreichische Post does several things right to engage and interact with its customers effectively. Firstly, the company maintains an active presence across various platforms such as Facebook, Twitter, Instagram, and LinkedIn. This allows them to reach customers through their preferred channels and connect with different demographics. Through regular posts and updates, Österreichische Post shares valuable content, including information about its services, promotions, sustainability initiatives, and community involvement. By providing relevant and informative content, Österreichische Post showcases its expertise and commitment to customer satisfaction.

Increase reach by sharing on social media

Ideas about KPIs and OKRs for employee advocacy

After: Österreichische Post's Successful Social Media Strategy

Österreichische Post also excels in customer engagement on social media. The company promptly responds to customer queries, concerns, and feedback, ensuring a positive and interactive experience. Whether it's addressing service-related issues, providing shipping updates, or assisting with general inquiries, Österreichische Post's social media team displays a customer-centric approach, fostering trust and loyalty among its clients.